Sales sells the job. Then the team has to guess what was promised. Things fall in the gap.
The team calls the customer to ask what they bought. Details are missing. The customer has to say it all again.
Each person thinks the job is done when their part is done. Nobody wrote down what the next person needs. So the next person has to chase it.
1. Pick the handoff that hurts most
Start with one. Not all of them.2. List what the next person needs
Names, dates, prices, promises. Make a short list.3. Do not pass it on until the list is full
Missing pieces get fixed early, not later.4. Make the receiver say "got it"
Now someone clearly owns the next step.We map the handoff that hurts most. We list what must be known before work moves on. Then we put it on one form or checklist, so nobody has to guess.
Take the free check. It shows which spots are weakest.