1. Customers have to ask twice.
2. Leads go cold because nobody follows up.
3. Work waits for you to say yes.
4. You are the only one who knows how it works.
5. New people learn by asking around.
6. The same job is done a different way each time.
7. Sales sells it, then operations has to guess.
8. You have to ask people for updates.
9. Reports show different numbers.
10. Your software is only half used.
11. People type the same thing in more than one place.
12. Mistakes show up late, after the customer sees them.
13. Nobody is sure whose job something is.
14. Growing makes things worse, not better.
15. You cannot take a week off.