Why everyone does the same job a different way

The result depends on who does it. Some days it goes well. Some days it does not.

What it looks like

A new hire learns by asking around. Customers get a different experience each time. When your best person is out, quality drops.

The way to do the job was never written down. Everyone made up their own way. Over time the differences grew.

1. Watch how it is really done

Not how you think it is done. Ask the people who do it.

2. Pick the best way

Take the best parts from each person.

3. Write it in short steps

Add a picture or checklist if it helps.

4. Train it and check it

Look again in a few weeks. Fix the steps that do not work.

We watch how the job is really done. We pick the best way and write it in short steps. Then we train the team and check that everyone follows it.

Take the free check. It shows where your work changes from person to person.